Denise Dusinberre, CEO

We, at Video Concepts Unlimited, take pride in our workmanship, our accomplishments, our competent staff and our clientelle.

VCU'S POLICIES

We have convenient office hours to better serve our clients:

Monday -Friday 10am-5pm or by appointment

Turnaround time for completed work is as follows (dependant on complexity):

• weddings: 8-12 weeks
• photo/slide transfers: 2-3 weeks
• home movie transfers: 1-2 weeks
• duplications: 24 hours to 5 days (depending on amount)
• special event editing: 8-12 weeks
• all other editing: 4-6 weeks

If production is interrupted by illness, death, power failure, natural disaster, equipment failure, etc. -the client will be notified.

All 'event' work is contracted. We will not work without a contract

We will accept returns if:

• the videotape is broken
• there is a typographical error on title pages
• pictures/slides/films are not in the correct sequence (as numbered by you) or
• the tape is blank

YOU must alert VCU within 5 days!

We will not copy (duplicate) copyrighted material.

All video production is accomplished on-site at 4348 Buffalo Road, North Chili, New York. NO work is sent to any other facility.

E-Mails are answered within 1(one) day.

Our equipment is serviced, cleaned and maintained several times a year.

All memberships are current.

We attend annual video production seminars.

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